General Ins - Latest News - Insurance bosses show commitment with customer service NVQ


 Directors and managers at a Sussex insurance specialist have gone back to the classroom in a bid to prove their commitment to customer service.
 
 Uckfield-based Affinity Select has seen business boom after launching a drive to put outstanding customer service first every time.
 
 And now the top team have led by example by gaining the Level 3 NVQ Diploma in Customer Service.
 
 Affinity Select MD Jenny Carter-Vaughan said: “A lot of companies talk about putting customer service first but we wanted to demonstrate commitment from the top.
 
 “Its one thing for the staff dealing with customers on a day to day basis to gain qualifications but we believe that doing the exam ourselves sends an important message to our customers and staff.”

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