Through the course of this new, long-term partnership, AXA Partners will be underwriting Puffin’s travel insurance policies, as well as its add-on cover for winter sports and gadgets.
Both companies share a similar value for developing quality products that ensure customers have the appropriate level of cover for their needs, and cited this as the key driver for the partnership win. It comes following a difficult time for customers and travel insurers in light of the pandemic.
Speaking about the partnership, Bob Ewers, Head of Region at AXA Partners North America, UK & Ireland said Puffin Insurance’s dedication to offering comprehensive products aligned well with AXA Partners’ own plans. He commented: “We’re delighted to announce our new partnership with Puffin Insurance.
“Like AXA Partners, Puffin is focused on customers’ needs, ensuring that its products provide comprehensive cover whilst also delivering exceptional customer service. It is this shared ethos that led to our collaboration. More than ever, travellers need to be certain that the cover they have, is going to offer the protection that they need. It’s extremely pleasing for me to see AXA Partners selected once again as a trusted provider, who can help businesses like Puffin, in continuing to provide security and assurance for customers.
“We’re very much looking forward to working alongside Puffin Insurance and supporting their specialist travel insurer ambition.”
James Clarke, Managing Director at Puffin Insurance, said: “We're extremely excited about the partnership with AXA Partners. Their reputation and demonstrable track record as a genuinely customer-centric organisation, is one of the key reasons that they were selected by Puffin. Moreover, this reputation has been reinforced by our experiences throughout the development?phase of the partnership.
“AXA Partners’ approach of focusing on quality and service fits perfectly with Puffin's aim of providing a robust product at a competitive price, backed up with great customer service. This is an ethos that is perhaps more relevant for customers today than it has ever been.”
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