In the report, ‘Facing up to the challenges of digital risk’, UK motor insurers were asked to name which risks they saw as most challenging. Email Security and Data Protection, as well as Identify Theft, topped the list for insurer concerns at 35%, followed by Cyber Crime at 27%, Connected Technology and Social Networks at 26% and malware spread at 16%. This response reflects the huge volume of online transactions in this sector of the market and the constant threat of fraud, highlighting the importance of data used for accurate verification at point of quote as well as industry concerns over the protection of personal and behavioural data through connected technology. Core to providing value for consumers are transparency and good data management practices. Insurance providers should be working with partners who are experienced in the applicability to process personal data disclosure, and data quality management with minimal risk.
Overall, 89% of the personal motor insurers surveyed see emerging technologies and digitisation as a challenge. 42% have already faced operational challenges as a result of digitisation, 40% have encountered price competition and a further 40% have faced data protection challenges. However, just over a quarter (26%) have not confronted any of these issues.
Selim Cavanagh, Vice President, Insurance UK and Ireland at LexisNexis Risk Solutions said: “The motor insurance market is undergoing major changes and challenges – not least from agile InsTech start-ups that are seizing the digital advantage over more traditional operating models. Advances in data analytics are enabling insurers to understand and segment customers more effectively and make more informed risk decisions. It’s clear that the opportunities through digitisation are huge and now is the time to set in place robust strategies to deal with the emerging digital risks.
“Overall the report has highlighted the importance of planning for digital risk and the need to ensure that future offerings are robust and agile enough to deal with a range of threats if or when they strike. At LexisNexis Risk Solutions, we are able to help insurers manage and minimise risk through best practice protocols for data analytics and best in class security standards.”
|
