Pensions - Articles - Action for Children outsource pensions administartion

 Nick Wood, Pensions Manager at Action for Children, said: “Action for Children has a long tradition of in-house member care, so we wanted to ensure that the administrator we selected would continue to uphold that aim. It was clear from the outset of the process that Trafalgar House shared these values and could offer our members a seamless transition. We found the transition process an efficient and well-managed exercise that has got the relationship off to a great start. We look forward to working with them to continue to develop the service.”

 Dinesh Visavadia, Trustee Director for the Action for Children Pension Fund, said: “When looking for suitable administrators, the Trustee working group put the member experience at the heart of the service. Having a solid platform to continue the same care that the in-house team provided in dealing with members was important. At the same time, it was important to have a strong foundation to enhance the member experience going forward through the use of technology. After an extensive selection process, the Trustees felt that Trafalgar House had the right values and approach to serving the Action for Children pension members.”