Ageas Law, the partnership set up in April 2013 to provide non-fault motor customers access to quality legal services, is the first insurer Alternative Business Structure to be awarded the coveted Lexcel Practice Management quality standard.
Lexcel is the Law Society’s international practice management standard and this accreditation certifies that the highest management and customer care standards have been met following a two and a half day independent assessment.
The accreditation is valid for the next three years with ongoing annual monitoring visits and confirms that Ageas Law now joins some of the most highly respected law businesses in the UK.
Commenting on the accreditation, Andy Watson, CEO Ageas UK said:
“When we launched Ageas Law just over a year ago it meant we could provide Ageas customers with access to a claims service that would be hard to beat. This accreditation backs up our commitment to provide our customers with access to an ethical, legal solution that can be trusted. Our partnership with NewLaw has helped us to achieve another first for insurance.”
Philip Dicken, Managing Director, NewLaw Solicitors added:
“We’re delighted to have achieved the Lexcel seal of approval. Our objective for this business is to continue to provide Ageas customers with an integrated claims service, improving the overall customer proposition, at the point when a customer may need to claim for personal injury. This standard is one we will remain committed to and strive to improve on going forward.”
Roger Young, the independent assessor at Recognising Excellence, commented:
‘It is with great pleasure that I was able to successfully recommend Ageas Law for accreditation for the Lexcel Practice Management Standard. The firm showed excellent commitment to the requirements of the Standard. The team at Recognising Excellence are delighted to be associated with this unique achievement. The first Insurer ABS to gain Lexcel recognition.’
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