The strategic partnership sees the company underwrite a number of ROCK Insurance Group’s Travel Insurance policies including Jet2, Onthebeach, Travel Republic, Insurefor, Leisure Guard and Big Blue, among others. Policies will cover single trip, annual multi-trip and backpacker Travel Insurance, alongside cover for Gadgets and Car Hire Excess Protection. AXA Partners will also provide the claims management for all brands.
The new deal follows a collaboration between AXA Partners and ROCK Insurance Group in 2021, which saw the companies come together to provide insurance products, and a best in class digital customer journey for Tesco Bank. After building an excellent foundation over the past 12 months, both businesses say they are confident that their extended partnership will enhance the customer experience across all brands.
ROCK Insurance Group and their parent company, Staysure Group, have a strong digital presence, which complements the huge growth that AXA Partners has had in the travel market in recent years; testament to the company’s capability and customer-first ethos.
Speaking about the new initiative, Bob Ewers, Head of Region Northern, Central & Eastern Europe, North America, UK & Ireland at AXA Partners, said: “We are delighted to announce our extended partnership with ROCK Insurance Group as the underwriter and service provider for a range of policies, across several, well-known consumer brands.
“At AXA Partners, as well as delivering a high standard of claims service for customers, digital innovation is key and we are extremely pleased to be partnering with ROCK once again, who bring a wealth of digital capability.
“We also look forward to seeing what we could further achieve together in the future, whilst continuing to provide a high standard of protection for customers when travelling abroad.”
Antony Martin, Managing Director at ROCK Insurance Group commented: “AXA Partners shares our key value of putting customers at the heart of everything we do, and this became apparent during the initial stages of our partnership.
“We’ve been building our insurance business for more than 20 years, and we’re delighted to have AXA underwrite the policies for several of our brands, in order to further strengthen our customer proposition.
“We are looking forward to continuing to work closely with AXA Partners, and we are sure that it’s a partnership that will continue to grow, for the benefit of our customers.”
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