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The CII has launched a new life and pensions-focused qualification route aimed at early-career staff working for life, pensions and long terms savings firms, including customer operations back-office staff and contact centre team leaders. Developed in consultation with an employer steering group, the new Level 3 Certificate in Financial Services, Life and Pensions route offers practical support to firms committing to the CII’s industry-led framework of professional standards, the 2016 Commitment |
The new qualification develops knowledge and understanding of:
• The sector's role and its activities;
• Key customer needs, solutions and products; and • How individuals and organisations work within a regulatory and legislative environment.
Steve Jenkins, director of financial markets at the CII, said: "This new route is designed to meet the professional development needs of early-career employees working for life and pensions organisations, providing a solid grounding in how the sector meets customer needs within the regulatory and consumer environment
"This new pathway follows the introduction of the new CII level 2 Award in Life and Pensions Foundations in November last year, and aims to help support firms deliver high levels of customer service and offers a consistent and formalised approach to staff development following the introduction of pension freedoms.
"We are delighted that so many companies have been actively involved in the development of this."
For more information on the Certificate in Financial Services, life and pensions route, click here
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