Pensions - Articles - Defaqto launches new Pension Service Ratings

 Defaqto’s Pension Service Ratings provide an unbiased assessment of the quality of service provided by individual pension product providers, based on advisers’ experiences.

  

 The Pension Service Ratings are based on a Defaqto survey of 500 advisers who deal in individual pension products. As part of the survey, the advisers rate the importance they place on 41 aspects of service. In addition, respondents list the individual pension providers they prefer and then rate their level of satisfaction with the service they receive from them. Defaqto uses all this data and information to rate providers Gold, Silver or Bronze, or not at all.

  

 David Cartwright, Head of Insight and Consulting (Wealth and Protection), says:
 “Our Service Ratings help financial advisers select appropriate product providers, based on their peers’ perceptions of service.

  

 Following the recent pension reforms, advisers and their clients have significantly more options available to them, and our new Pension Service Ratings will serve advisers as a signpost as well as offering them post-recommendation assurance.”

  

 View the 2015 Pension Service Ratings on the Defaqto website. In addition to Pensions, Defaqto also has Service Ratings for Platforms and Protection.

  

 All Service Ratings are also available within Defaqto Engage, our research software for advisers, to help advisers filter providers based on service.