General Insurance Article - Digital health accelerates AI adoption

AI investment builds: planned AI adoption is rising across treatment (86%), personalised services (78%), robotics (89%), diagnosis (84%) and administrative services (78%).Growth cools: 52% of executives expect their business to shrink over the next 12 months.Cyber concern grows: 35% identify cyber risk as a leading concern, while 23% are concerned about cyber attacks resulting in bodily injury.Workforce worries increase: 32% identify workforce competency and professional conduct and misrepresentation risk as a leading concern, outweighing concern over clinical exposure.

As automation deepens, organisations face increasing scrutiny around oversight, accountability and patient safety. At the same time, cyber, clinical, technology and compliance risks are becoming more interconnected, while workforce competency becomes ever more critical to maintaining trust and delivering care in a tech-fuelled environment.

Against this backdrop, digital health business leaders now see fast and reliable claims handling and payment as the most important factor when choosing an insurance partner.

Carolyn Conners, Head of Healthcare at Beazley, said: “As the digital health sector matures, the growth story is becoming more complex. While AI investment continues to accelerate and create significant opportunities, it is also raising important questions about standards of care as companies embed AI and other technologies more deeply into patient services. This makes robust governance, clear policies and procedures, effective human oversight, and well-defined guardrails more important than ever. Partnering with insurers that help organisations manage interconnected risks, proactively prevent losses, and respond effectively when incidents occur will be key to building long-term resilience and sustainable growth.”

Beazley Report on Digital Health 2026