How are insurers using AI to drive value? In WTW’s P&C Excellence Series, Laura Carballo and Lukáš Vermach explore how AI is transforming pricing, underwriting and portfolio management. We are on the verge of step change. While artificial intelligence isn’t new to insurers – they have been using AI to drive efficiency for years – the transformative potential of the latest tools is only just becoming clear. The power of AI to unlock new value is huge. Innovation and experimentation have become a strategic imperative for insurers that want to remain competitive. Posted on Tuesday Jun 2
Our cover story comes from Adrian Mincher from Earnix who examines actuarial pricing in insurance today. On this theme we also have Richard York-Weaving and Katie Garner from LCP looking at inflation uncertainty returning as pricing pressures shift. Our regular columnists are also on hand to give their views on current events including Helen Richardson from LexisNexis Risk Solutions on connecting the dots in the fight against insurance fraud and Dale Critchley from Aviva reviews the work that needs to be done now the Pension Schemes Act received Royal Assent. Posted on Monday Jun 1
As AI becomes more embedded in business, governments and companies are gaining new ways to monitor, regulate, and respond to one another. The result is a more fragmented and fast-moving policy environment. Featuring Nicklas Berild Lundblad, Director of Research, Pharos Futures Research Group and Chloe Fox, Director Global Tax Policy, PwC Ireland Posted on Friday May 29
“It’s not if, but when” is one of the most concerning things I hear when discussing cyber security with the industry. And the evidence to support it is unignorable. Government statistics published last month reveal that just over four in ten businesses (43%) and around three in ten charities (28%) experienced any kind of cyber security breach or attack in the last 12 months. This equates to approximately 612,000 UK businesses and 57,000 UK charities. Posted on Friday May 29
Inconsistent regulation is creating barriers to widespread and rapid carbon capture, transport and storage adoption, but insurance could help to fill critical gaps. Carbon capture, transport and storage (CCS) is one of the few scalable pathways for natural resources companies to reduce emissions, meet regulatory requirements, create new revenue streams, and protect long-term asset value while enabling businesses to continue to use their assets profitably as they decarbonize operations. Posted on Thursday May 28
Amid the ongoing tensions in the Middle East, Bitcoin has received a less traction. This is despite a fall over the last 6 months of nearly 50%. I’m a huge believer in diversification, and I’m an advocate of having exposure to pretty much every asset class, so long as it’s both appropriately sized and risk managed. A 0.5% allocation to Bitcoin is no bad thing, for instance. However it’s worth understanding what different investments both are and aren’t. One of the big arguments for Bitcoin is as a store of digital gold. Posted on Wednesday May 27
From early 2027, the European Union’s (EU’s) Solvency II reforms will significantly improve the capital treatment of asset-backed securities (ABS). Solvency UK reforms are expected to follow. For European insurers, this marks a major shift: an asset class that historically carried punitive capital charges will soon become far more attractive, opening the door to enhanced portfolio diversification. Posted on Tuesday May 26
For specialist divorce lawyers, the importance of properly addressing pension assets is now widely understood. Whilst efforts have been made to raise awareness of the significance of pensions on divorce among the general public (such as Advice Now’s “Survival Guide to Pension on Divorce”), the latest data suggest that pension assets continue to be frequently overlooked on divorce. The significance, and sometimes even existence, of pension assets is often not appreciated. Posted on Friday May 22
Amid the noise generated by each day’s operational activities, how can insurers be confident they’re on track to achieve their strategic goals? The short answer is that without active portfolio management, they can’t. A structured, data-driven approach to managing the insurance portfolio is vital for insurers to assess progress against their business plans – and to respond quickly if they’ve veered off-course. Insurers with strong active portfolio management capabilities have clear visibility of their current business, but also the ability to look ahead. Posted on Thursday May 21
"Trust is the most valuable asset in our system" – TPR CEO urges safe and responsible adoption of artificial intelligence (AI) in members' interests. Use of AI in pensions brings significant opportunities to improve member outcomes – but also new risks including AI-generated scams, bias and increased cyber threats. TPR urges trustees, administrators and scheme managers to act now to support safe adoption, enable innovation and to protect members from AI-driven fraud. Posted on Wednesday May 20
Recent events have demonstrated how a single shop fire can escalate rapidly into a major city-centre emergency. What may begin as a contained incident can result in damage to historic buildings, the closure of transport hubs and widespread disruption to surrounding businesses. Fires in shop premises can highlight an often-overlooked reality in risk management: location plays a critical role in determining the scale and severity of loss. Posted on Tuesday May 19
Host Harsimar Atwal chats with Dave Aleppo and Tina Kripps to explore how we need to change how we think, act and invest when it comes to DB pension schemes. Posted on Monday May 18
Dean Chapman examines rising cyber risks in UK pension schemes, highlighting why trustees must take stronger ownership of governance, resilience and oversight to protect member data and ensure robust outcomes. It has been known for some time that cyber risks are no longer simply a technical issue, confined to IT teams or outsourced service providers. For pension schemes, cyber slowly but certainly has become a board-level risk that has direct implications for member outcomes, regulator scrutiny and trustee accountability. Posted on Monday May 18
This year, 6 April marked the date from which the state pension age started to rise to 67. Over the next two years the age will steadily rise to reach age 67 for anyone born after 5 April 1961. At the same time, the triple lock saw the amount of full state pension payable to qualifying pensioners increase to £241.30 per week, or £12,547.60 per year. While an income equivalent to the state pension might be well below what many people aspire to, it remains a valuable foundation for retirement. Posted on Friday May 15
Life insurance was always designed around one moment: death, and for much of its history, that made perfect sense. Families were often built around a single breadwinner, life expectancy was shorter, and the financial shock of losing that person could be devastating. Life insurance met a clear and immediate need; protect the household if the worst happened. Over time, insurers strengthened the proposition by combining death benefits with tax-advantaged savings and investment products, creating a simple, stable offer that appealed to generations of customers. Posted on Thursday May 14
While 2025 was a welcome period of relative stability for UK motor insurance, the latest cycle is faster and more extreme – better cycle management is more critical than ever for profitability. Based on WTW’s analysis of year-end reserving data, we estimate a 70% gross (of reinsurance and commission) private car loss ratio for the 2025 accident year, up from 66% in 2024. This makes 2025 one of the better-performing accident years in the last 10 years (excluding 2020 and 2021, both of which benefitted from lower frequencies owing to COVID-19 restrictions). Posted on Wednesday May 13
AI is no longer confined to pilot programmes. With at least three-quarters of financial firms now using AI in live environments, the technology actively shapes everything from regulatory compliance and product development to fraud detection and underwriting. As these systems hit full production, stakeholders, from leadership to regulators, are demanding absolute clarity and auditability. Accuracy alone is no longer enough. It must be accompanied by transparency in decision pathways and the behaviour of agentic systems. Posted on Tuesday May 12
This is the final article in a short series on pricing in a softening market. In the first article we explored the gap between technical price and market price. In the second we looked at the role of judgement when those numbers diverge. The natural next question is how that judgement should be governed. Pricing governance can be a difficult balance. Too little oversight and pricing decisions drift gradually away from technical assumptions. Too much control and underwriting judgement becomes constrained, slowing decisions and potentially leading to missed opportunities. Posted on Monday May 11
AI is now moving beyond experimentation into everyday use, with many organisations now adopting a structured deployment model, with appropriate governance, to bring AI into their products, services and solutions.It’s a significantly evolved landscape from two years ago, when we first partnered with Lloyd’s Market Association (LMA) to deliver an in-depth survey into AI in Risk Management. We’ve revisited this survey to capture today’s outlook on the accelerating adoption of AI in the Lloyd’s market. Posted on Friday May 8
The past 18 months have seen significant developments in Collective Defined Contribution (CDC) pensions which could benefit millions of future savers. The Royal Mail CDC scheme went live in late 2024, marking the UK’s first single-employer CDC scheme under the existing CDC legislation. Since then, momentum has continued. Legislation is now being finalised to allow for multi-employer schemes, with the first scheme to launch in mid 2027. Posted on Thursday May 7
Conflict in the Middle East has dominated headlines, with elevated oil prices driving market volatility. In this video, we break down what that means for investors – from the impact on inflation to key risks and opportunities to watch out for in the months ahead. Learn what to stay mindful of and how global events could shape markets. Posted on Wednesday May 6
Mark Brown from WTW looks at the real world impact of artificial intelligence within the actuarial and financial reporting landscape. Life and health insurers today face a complex balancing act. Product portfolios continue to grow in sophistication, regulations intensify, and financial reporting teams are under unprecedented pressure to produce fast, accurate, and explainable results. At the same time, operational costs and talent pressures remain stubbornly high. Against this backdrop, artificial intelligence has rapidly moved from a talking point to a transformational force. Posted on Wednesday May 6
With no real end in sight to the conflict in the Middle East, despite numerous ceasefires, ultimatums, blockades and opening and closing of the Strait of Hormuz, prices continue to rise. With Brent Crude up to $112 a barrel at one stage and the subsequent jump in prices at the pump, it comes as little surprise that BP doubled their profits for the first quarter to $3.2 billion, there are some winners from the conflict it seems. This month’s cover story comes from Anna Rogers, founder of Arc Pensions Law examining the Virgin Media fix a legal and actuarial double act. Posted on Tuesday May 5
Insured losses in 2025 were below average for the past decade, but against a backdrop of elevated hazard potential. Insured losses in 2025 broke the $100 billion barrier for the sixth consecutive year — a number that has long been considered a measure of escalating natural catastrophe risk. Without a major U.S. hurricane landfall, however, losses came in below the average incurred during the past decade. While the market may take a moment to exhale, context is crucial. A below-average loss year is not an anomaly; statistically, it is the expectation. Posted on Friday May 1
Our previous articles on the future of professional trusteeship looked at regulation, diversifying strategies and resourcing needs. All the firms we spoke to recognise the need to be more efficient, especially as demand grows and budgets tighten. Views vary on how to achieve efficiency, but technology emerges as a key enabler. Professional trustees see AI as particularly important for data management, simpler processes and help with decisions. Posted on Thursday Apr 30
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