Ageas Protect welcomes operations expert, Peter Thomas, who started his new role last week.
Peter is responsible for leading a team of 150 people and developing operational systems and processes which guarantee a quick and accurate service to financial intermediaries, in turn ensuring Ageas Protect products and services meet the needs of customers.
He has amassed over 25 years of experience in customer services, marketing and operations, spanning industries including IT, banking and insurance. His most recent roles were with Capita Life and Pensions and Diligenta, where he developed a reputation for expertise in introducing and developing excellent customer service.
He takes over from Ageas Protect's interim Operations Director, David Scott, who will continue to support the company on a number of specific projects.
Welcoming his new colleague, Darren Spriggs, Managing Director of Ageas Protect, said: "Peter has an outstanding track record for running and developing e-business operations. By focusing on efficiency, technical and operational excellence we can continue to meet the needs of our customers and partners and keep our prices competitive. He is a very valuable addition to our senior management team."
Peter added: "I'm excited about the strategy, attitude and vision of Ageas Protect. It has already combined first-class products and customer service with an engaged workforce using innovative systems and processes. This recipe has already led to impressive growth so I look forward to making a significant contribution towards continued success in the future."
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