Our priority in a situation like this is to make sure we're doing everything we can for our customers and help them get back up and running as quickly as possible.
Our claims teams have been liaising with our commercial, personal and public sector customers across the country both yesterday and this morning to ensure we are aware of any losses incurred, and to start the claims process. Zurich's loss adjusters and major incident teams are on-site where possible, and they have been assisting on the ground where it is safe for them to do so.
We are still awaiting access to some sites, so we advise all our customers and residents to follow the advice of the relevant authorities, check their policy wordings, to contact us as soon as possible, and to work with us as we look to reinstate properties, businesses and public sector organisations as soon as we possibly can.
There are suggestions that riot and civil unrest are not covered by personal, commercial and public sector insurance policies. Our customers are encouraged to review their policies as there are many types of policies which do cover riots and civil unrest. Should any customer have any questions about their policy cover, we recommend that they contact Zurich.
Insurers will be talking to government to recover costs we incur in paying claims to our customers.
Zurich's UK General Insurance CEO Stephen Lewis said, "It is times like this when our expertise comes into its own. Our major incident teams are on the ground already, working with our customers to get their businesses and homes back up and running. That is our priority at these difficult times and it's what we're here for."
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