Articles - Zurich launches new online academy to help its customers

Zurich launches new online academy to help its customers reduce damage to goods in transit

 Damage to goods in transit is a serious problem for many global businesses. A third of all cargo is damaged or delayed in transit*. Human error is the major cause of this problem according to the International Union of Marine Insurance (IuMI), which estimates that up to 50% of marine losses during transit are caused by inappropriate handling, packaging and/or securing of goods.

 Zurich’s Global Corporate business became aware of this issue and subsequently began designing a training solution – ‘The Zurich Cargo Risk Academy’ (ZCRA). Launched to Zurich customers in September, the ZCRA is a simple-to-use online tool that gives customers and their employees training on cargo handling. It is available at

 Zurich is the first insurer to offer this unique proposition. All courses have been developed by our experienced risk engineers in association with leading academics to ensure the most valuable learning experience.

 The modules are presented in a highly engaging way with graphics, real-life examples, games and short tests. They cover subjects such as handling dangerous goods, suitable packaging, and international trade regulations and terms. Available in multiple languages, a limited number of courses are free to Zurich customers and easily accessed from anywhere in the world.
 Lee Meyrick, GI Chief Underwriting Officer for Marine at Zurich, commented:
 “This training emphasises one of Zurich’s key strengths – that we are experts in our field. In such a competitive market we need to constantly remind both brokers and customers why our proposition is best, and this training is a fantastic addition to our already market leading product.”
 Zurich is in the process of developing face-to-face training options, where specific knowledge is required. Additionally, the company is looking to offer the online courses to non-Zurich customers via a web shop which is currently under construction.

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