General Insurance Article - ABI calls for clampdown on rogue claims management companies

The public continues to be plagued by nuisance calls or texts from companies encouraging them to claim for compensation, such as for personal injury, according to the ABI.

 Despite measures aimed at curbing their activities, nearly half of Briton’s say they have been contacted by one of these companies within the last week. The findings of an ABI commissioned survey1. show that:
  1.   83% of people have been contacted by a claims management company encouraging them to claim for compensation, including for personal injury following a road traffic accident and mis sold payment protection insurance. Nearly half of people - 49% - had been contacted within the last week.
  3.   Nine in ten (92%) people who were contacted said that the contact had no relevance to any event or product that they held.
  5.   Four in five (83%) people feel it is unacceptable to be contacted by claims management companies without their consent.
 The findings will be discussed at an ABI conference today (8 September) that will consider what further steps are needed to tackle the UK’s compensation culture.
 James Dalton, the ABI’s Director of General Insurance Policy, said:
 James Dalton"These shocking findings show that, despite recent reforms, the UK’s compensation culture is alive and well and continues to thrive. For too long, too many people have been plagued by these nuisance calls and action is needed to clamp down on them. The industry fully supports genuine claimants receiving compensation in a timely and proportionate manner, which is why we have campaigned for the changes to our civil litigation system.
 "But the continued behaviour of some claims management companies encourages fraudulent and frivolous claims that push up the costs of insurance for honest customers. We will be working with the Government in their review of the claims management sector to ensure that this day-to-day nuisance is tackled once and for all."
 Recent action that has been taken against rogue claims management firms includes:
  1.   A 12 month jail sentence for the director of a claims firm who produced bogus documentation to support personal injury claims for several schoolboys involved in a road crash even though their parents did not wish to claim as they had not been injured.
  3.   A £220,000 fine for The Hearing Clinic who repeatedly cold called people encouraging them to claim for noise induced hearing loss against their employer.

Back to Index

Similar News to this Story

Car insurance premiums downward trend continues
Comprehensive car insurance premiums have fallen by 6% (£59) between April and June 2024, with UK motorists now paying £882 on average, according to t
Insurance industry see surge sustainable energy patents
The insurance industry is witnessing a significant surge in patents related to clean energy insurance and carbon capture, reflecting a strategic shift
Top 10 items crashed into by drivers
“What might seem an innocuous knock can soon turn out to be a nightmare to resolve” says MD of AA Accident Assist. One in 10 single vehicle crashes in

Site Search

Exact   Any  

Latest Actuarial Jobs

Actuarial Login

 Jobseeker    Client
Reminder Logon

APA Sponsors

Actuarial Jobs & News Feeds

Jobs RSS News RSS


Be the first to contribute to our definitive actuarial reference forum. Built by actuaries for actuaries.