Articles - Capita appoints new head of client services


 Capita Commercial Insurance Services haas announced the appointment of Greg Carter as director of client services. Reporting to head of Capita’s general insurance division, Brent Escott, he takes up his new role immediately.
 Carter will hold responsibility for service provision to Capita’s wide commercial insurance client base, which includes managing agents, insurers and brokers in the Lloyd’s, London and UK markets. He will work closely with Brent Escott and newly-appointed coo John Bissell.
 Carter has over 25 years of insurance industry experience and joins Capita from the Financial Services Authority (FSA) where he was manager, wholesale insurance intermediaries. Before joining the FSA, Greg had a distinguished career in a variety of respected rating agencies. Having started his career at Standard & Poor’s, Greg subsequently led the opening and development of A.M. Best & Company’s first European office. Latterly Greg was managing director, insurance, at Fitch Ratings, where he led a team of 35 covering life and non-life insurance companies throughout Europe, the Middle East, Asia, and Africa.
 Commenting on Carter’s appointment, Brent Escott said “The addition of Greg to our senior management team gives our clients access to one of the most analytical and well-respected minds in our industry, with direct experience of how regulation and financial rating affects their businesses on a practical level. Having seen the market from different viewpoints and worked closely with most of the industry’s senior figures, he knows the importance of providing clients with intelligent advice and accurate services that have a positive, material impact on their businesses.”
 Carter added “Capita is an ambitious business with a senior team embedded in insurance and reinsurance and serious about growth and innovation. I look forward to working at the heart of the market and enhancing the services provided to our clients during this challenging time for our industry.”

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