Pensions - Articles - Concerns over capacity to handle pensions dashboards queries

Attendees were asked what their biggest concern with dashboards is at present. The capacity to handle query volume was chosen by over a third (39%) of respondents. This was followed by almost one in five (19%) who cited data as their biggest concern and over one in ten (12%) who were most concerned about value data not accurately representing a member’s benefit.

 

Attendees were also asked if they were confident that their data is now sufficiently clean for members to access dashboards.

 

Over three quarters of respondents (84%) indicated that their data is either clean enough to give members access to it via pensions dashboards (55%) or that they had a plan for making it so in 2026 (29%). One in ten (10%) have a plan for data cleansing that will take over a year. Just 6% said that their data was not ready and that they did not have a plan in place for data cleansing.                                  

 

SPP member Lynda Whitney, Senior Partner at Aon, who chaired the event, said: “It's great to see the significant progress schemes have made in connecting to pensions dashboards, and the level of engagement across the industry. However, the findings from this SPP polling underline that important challenges remain.

 

In particular, concerns around managing potential query volumes and ensuring the accuracy and completeness of member data show that schemes are rightly focused on delivering a reliable experience. Building confidence in the data that underpins dashboards will be vital for their success, and it’s encouraging that many schemes either feel ready or have clear plans in place to reach that position over the coming year.”