General Insurance Article - Firms should be under no illusion what the FCA expects


Firms should be under no illusion about what the FCA expects with regards to their duty of care – whilst the FCA itself undertakes transformational change”

 Simon Turner, Partner in EY’s Financial Services Regulation practice, comments: “As we emerge from the pandemic and government support tapers away, it’s absolutely right that the key focus of the regulator’s Business Plan is on stronger consumer and SME protection, offering greater assistance to those in a vulnerable position and ensuring better consumer value overall.
 
 “The challenge for the industry will be making sure all this happens whilst also prioritising other crucial issues which are in the regulator’s in-tray. These include supporting wider economic recovery, being globally competitive, developing greater diversity and inclusion in the sector, focusing on ESG, improving the use of technology and innovation and transitioning from IBOR – all while retaining appropriate standards.
 
 “For the FCA itself, the ambition outlined in the plan to transform to a more data-led, smart regulator should be welcomed. The success of the regulatory body is vitally important and reflects positively on the sector as a whole.
 
 “There’s clearly a lot on the FCA’s plate and a lot for the 60,000 financial services firms it regulates to do. The FCA specifically states a desire to be more assertive and as they test the limits of their own powers, now, more than ever, there will be greater individual accountability and reliance on the firms themselves to take the necessary action to stop and prevent misconduct that leads to harm. Ultimately, it is the role of the industry and regulator alike to maintain trust and integrity in markets.
 
 “Financial services firms should, therefore, be under no illusion about what the FCA expects with regards their duty of care. Firms need to take all reasonable steps to avoid causing foreseeable harm, they must act in good faith towards their customers and, in doing so, consider the breadth of their activities, whether communications, products and services, customer service or price and value.”
 
  

Back to Index


Similar News to this Story

IPT receipts triple in last decade
This morning’s HMRC Insurance Premium Tax bulletin reveals show that total IPT receipts for the last complete financial year 2024 to 2025 were £8.88 b
Insurance market capacity expands as systemic threats grow
Aon has released its Q2 2025 Global Insurance Market Insights report. The report outlines a rare and potentially short-lived moment in the global insu
Insurance market for hydrogen may reach over USD3bn by 2030
Hydrogen demand could increase fivefold by 2050, while clean production may rise to 60% by 2035, driven by significant investments and planned project

Site Search

Exact   Any  

Latest Actuarial Jobs

Actuarial Login

Email
Password
 Jobseeker    Client
Reminder Logon

APA Sponsors

Actuarial Jobs & News Feeds

Jobs RSS News RSS

WikiActuary

Be the first to contribute to our definitive actuarial reference forum. Built by actuaries for actuaries.