General Insurance Article - FSA says customer complaints up driven by PPI

 The Financial Services Authority (FSA) has published the latest data showing that complaints to financial services firms increased by 59%-largely driven by PPI.

 The main trends are:
 -Complaints about general insurance and pure protection increased by 99% to 2,541,430;
 -Within this product group, payment protection insurance accounted for 2,232,294 of those complaints, an increase of 129%;

 The data is presented in two different forms, aggregate data showing overall complaints statistics for the industry, and firm-level data showing figures for individual firms.

 The firm-specific complaints data is a summary of the information reported to the FSA by financial institutions, and includes only those that have reported 500 or more complaints in a six-monthly reporting period. These firms are also required to publish the data on their own websites.