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 Following on from Part 1 of our series on Insurance Nexus’ highly successful Connected Claims USA 2019 event in Chicago we continue with two more companies, VPay and WorkFusion , that presented their views on the way AI, Machine Learning and IOT is being integrated and are how they are affecting claims in North America and the impact they are making and may make in the future in Europe. |
Jeffrey Brown, president of VPay said: Innovation in claim payment processing is a challenge for insurers because of the rapid pace of change, money transmission regulations and security.
Insurers need agile, flexible tools that can change with consumer expectations and compliance regulations. With this new offering, we’re putting the policyholder experience first without complicated implementations or sacrificing security, all the while significantly reducing costs.”
Policyholders have reported the desire for more digital touchpoints with their insurers as well as personalized digital experiences and seamless customer service, according to a recent J.D. Power study. Additionally, consumers report that they’d likely opt for real-time payments for 62% of funds disbursement received, if it were available.
To learn more about VPay’s total payment solution, visit www.vpayusa.com.
We also caught up with Alex Lyashok, CEO of WorkFusion: “We have an unprecedented opportunity to transform the workplace with a radically new approach to work and automation. AI and automation have changed the roles of people and entire functions across the enterprise. Companies are ready to embrace the potential of freeing employees from mundane work and focusing their energy on innovation and transformation. WorkFusion’s Intelligent Automation Cloud brings this to reality by allowing companies to automate with ease, predictability and speed.
To learn more about WorkFusion’s proprietary low-code machine learning (ML) technology, visit https://www.workfusion.com/
The next US event for Insurance Nexus is Connected Insurance 2019 also in Chicago on November 20-21
Next year's Connected Claims USA 2020 event is going to be even bigger so be sure to bookmark the link to the event
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