The agreement between Covéa and John Lewis is an extension of their existing successful collaboration that began in 2019. Customer experience ratings published by Fairer Finance show John Lewis top of the table for motor insurance, with standout scores for customer happiness and trust. https://www.fairerfinance.com/ratings/customer-experience-ratings/car-insurance
Both Covéa Insurance and John Lewis believe the new five-year agreement duration creates exciting opportunities to invest in their proposition, with plans to further enhance the customer experience through simplification using digital technology and customer insights.
Covéa Insurance has a proven track record as an intermediated distribution specialist, with extensive experience working with third party brands.
Covéa Insurance Managing Director, Personal Lines & Protection, James Gearey comments: “We don’t underestimate the immense privilege and responsibility that comes from being custodian of an esteemed brand. Being absolute believers in the benefits of collaboration, and having a relentless commitment to customer experience, I believe we are uniquely well placed to work with a respected brand like John Lewis. Our values and aspirations are fully aligned and we are extremely excited about the prospects of working together to deliver great products and service for our customers.”
Mat Shepherd, Head of Commercial, Financial Services at John Lewis said: “Partnering with Covea has allowed us to deliver a 5 Star Defaqto product to our customers, and together we are able to deliver great customer service as well as a deep policy offer. Covéa’s expertise in motor insurance and true collaborative approach complements the John Lewis brand.”
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