Articles - Leading CEOs vision of the new era of insurance

The experience of driving growth through a global pandemic has been transformational for many, and the insurance industry is no different. Managing the challenge of remote workforces, emerging risks, and keeping up with changing consumer behaviour, 2020 was the year of survival. As we move into the exciting prospect of normality, our attention must now turn to the opportunity to thrive in our revolutionised era of insurance.



 We gathered global CEOs from the world’s biggest and most influential insurance providers to reflect on a year of unprecedented change, and what the future holds for our industry.
 With CEO voices from the world’s most influential insurers, all in one place:
 • Nigel Wilson, CEO, Legal & General
 • Alison Martin, CEO EMEA, Zurich
 • Steve Wardlaw, Chairman & Co-Founder, Emerald Life
 • Sonja Rottiers, Former CEO, Lloyd’s Europe
 • Jason Storah, CEO, Aviva Canada
 • Tom Troy, CEO, CSAA Insurance Group
 • Susan Rivera, CEO, Tokio Marine HCC
 • Dan Glaser, President & CEO, Marsh & McLennan Companies
 Featuring exclusive insights on the continued threat of climate change, driving momentum in innovation, the COVID-19 catalyst, and the future of the workplace, this whitepaper will help benchmark against peers when deciding the big picture strategy to bring your organisation into the new era of insurance.
 With new opportunities for growth and continued digital acceleration in 2021, insurers are keen to make sure that the momentum of innovation is maintained; that learnings from 2020 are acted upon. To make the most of the opportunity, this must be a project that achieves buy-in throughout the organisation.
 “It is a really wonderful excuse for us as an organisation and industry to really fully charge our digital strategies moving forward. But digital business is a full team sport for the entire Executive Committee. You need to have a big picture vision to be able to share. It’s going to be much easier for employees to get on board with a vision that's consistently communicated”, insists Susan Rivera, Tokio Marine HCC CEO.
 While COVID-19 forced many insurers to look at how effective and efficient their businesses could become post-pandemic, executives also warned that they could not afford to be inward-looking all the time. The world did not stop in lockdown and pressing concerns such as climate change and social inclusion are not just equally deserving of attention, they are already mission-critical for the industry as a whole.
 “In corporates themselves, their staff, colleagues, climate change is one of the things that binds everybody together. Everybody cares that these are important things we should be doing, not just for ourselves but for our children and our children’s children,” insisted Nigel Wilson, CEO, Legal and General.
 To find out more about how executives are reflecting on a year of unprecedented change, and what the future holds for our industry, download the whitepaper summarising the CEO insights from our Reuters Events: The Future of Insurance 2020 Event Series – here.
 This whitepaper is released in conjunction with The Future of Insurance Europe 2021 (4-5th November, Online), returning this year to revolutionise insurance, together. Uniting the most influential CEOs, C-suite leadership teams and visionary thought-leaders for real business discussions that truly tackle challenges, develop solutions, set benchmarks, and collectively drive momentum for an exciting future of opportunity.
 For more information regarding The Future of Insurance Europe 2021 – please contact Alex Wilson,

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