Vanessa brings in excess of 25 years of experience across financial services and during her career has focused on leading major strategic, technological and cultural change in both private and listed businesses. She joins Lincoln Pensions from a start-up. Prior to that she was at Acenden Mortgage Services (Part of Northview Group Ltd), where she was Head of Operations and responsible for delivering customer service capability for a number of clients.
Prior to her role at Acenden, Vanessa spent seven years at Partnership Assurance as Director of Operations, where she oversaw service capability for new business processing and medical underwriting of annuity cases (including bulk annuities), protection and equity release products. With a strong focus on customer outcomes, she worked in partnership with the distribution team to secure new business, particularly in the bulk de-risking market, where she focused on developing operational capability to meet the needs of trustees and members. This experience will add valuable insight to Lincoln’s work with insurers, advisors and representatives in securing good outcomes for members.
Vanessa Emens, Chief Operating Officer at Lincoln Pensions said: “I am delighted to join Lincoln Pensions, and very much look forward to working as part of a well-respected Company within the Pensions industry, supporting the business to drive even better client outcomes.”
Darren Redmayne, Chief Executive Officer at Lincoln Pensions said: “Vanessa brings years of operational experience across financial services - through a period of unprecedented technological and industry change. We are excited to appoint Vanessa as our COO, to work alongside our other MDs, to strengthen the operational structure of the business and, ultimately, support our work helping schemes and sponsors more safely deliver their pensions promises.”
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