Lifestyle Article - Mercer appoint new UK Head of Pension Administration


Mercer has announced the appointment of Malcolm Reynolds as UK Head of Pension Administration. In his new role, Mr Reynolds will lead a team of over 2,500 employees across 21 locations in the UK and India, focusing on further enhancing client services and solutions to improve member outcomes. Reporting to Mercer’s UK Head of Wealth, Benoit Hudon, Mr Reynolds will also join the firm’s UK Leadership Team.

 Mr Reynolds has over 30 years’ experience in the pension industry, including the past 17 years at JLT where he most recently served as Managing Director of the Pension Administration business. Before that he was the Chair of the DC and Health businesses. Prior to JLT, Mr Reynolds was a Director at PwC, responsible for leading its Pension Management Consultancy business across Europe, Middle East and Africa.

 “I am delighted to be given the opportunity to lead the UK’s largest pension administration business,” said Mr Reynolds. “Through the recent acquisition of JLT by Marsh & McLennan, two strong administration businesses are now coming together. We are combining the best of each business to create the most compelling offer available in the market, for the benefit of scheme members. By supplementing our traditional pension administration capabilities with digital solutions and financial planning capabilities, our key focus is on ensuring scheme members achieve good outcomes, whether that be through retirement or a transfer, and that those stepping into the next phase of their lives experience a smooth transition.”
 
 Mr Hudon commented, “Given his years of success in building and innovating in the pension administration arena, Malcolm will be an asset to our Wealth business and UK leadership team. I am very pleased to announce his appointment and through it reinforce our long term commitment to UK Pension Administration.”
  

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