In order to achieve continuity of service, including the Trustee’s digitally focussed approach, PIC has appointed Brightwell as its administration partner. Brightwell has set up a new, dedicated office in Derby and the existing Rolls-Royce administration team, who were already based in Derby, have transferred to Brightwell to ensure that expertise is retained.
Liz Airey, Chair of Trustees, Rolls-Royce UK Pension Fund, said: “This has been an exceptionally smooth transition process, a remarkable achievement given the size of the scheme and the complexity of moving the administration at the same time. I want to thank the whole team at PIC and Brightwell for their focus on the needs of the members. I have no doubt that we made the right choice and that the members will be exceptionally well looked after as PIC policyholders.”
Pete Rennalls, Head of New Business Delivery at PIC, said: “It’s been a pleasure to work with Liz and her team during the transition process. Our strong working relationship allowed us to complete the process within just nine months. This transition is a great example of what can be achieved with good preparation, expert partners, close working relationships, a supportive sponsor, and an unwavering focus on members’ needs.”
Andy Rose, Head of Pension Services at PIC, said: “This achievement represents an important milestone in our long-term commitment and focus on delivering the highest levels of customer care for our policyholders. I’d like to express my thanks to Liz and the whole team at Rolls-Royce and Brightwell for their incredible support and collaboration over the past nine months. Reaching this milestone together is something we feel very proud of. Looking ahead we are excited to work with our new partner Brightwell to provide a high-quality, outcome focussed customer experience – making sure our policyholders continue to receive the support and care they deserve for the long term.”
James Pearson, Head of Member Services Operations at Brightwell, said: “This has been a major collaborative effort. By retaining the existing Rolls-Royce administration team and combining that experience with our technology platform, we can continue to deliver a reliable and high-quality service to policyholders on behalf of PIC.”
The newly opened Derby office, was officially opened by Baggy Shanker, Labour and Co-operative MP for Derby South. A former Rolls-Royce employee and long-standing supporter of investment in the region, Mr Shanker met with PIC senior management and the Brightwell team during the visit and took part in the commemorative ribbon ceremony.
Baggy Shanker, MP for Derby South, said: “Rolls-Royce has both a proud history and bright future in Derby. I was pleased to visit Brightwell’s new Derby office, meet the team based here, and welcome skilled work being retained locally.”
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