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 What a time to work in Auto insurance! The stakes have never been higher, have they? To secure market reputation and deliver personalized product and seamless claims, carriers are tearing up the rule book and it’s exciting to see first-hand. Why? Undoubtedly OEMs have changed the game. By providing high volume, quality data, and therefore insight on customers and their driving behaviours, customers’ expectations on what ‘insurance’ should look like have changed forever. |
Not to be outdone, carriers and the power of technologies like mobile, automation, AI, telematics are opening up even more opportunity to give the customers what they expect, and at an efficiency level that is seemingly unprecedented. Ultimately, data mastery will determine market share and foster strong business models to boost operational efficiency and satisfy customer demand for service excellence. New opportunities are emerging to personalize customer choice, modify behaviour and deliver a faster, more accurate claim service. But the journey through capturing and operationalizing data, integrating technologies, forging new partnerships and meeting escalating customer expectations will be challenging. Which is why Auto Insurance USA is bringing together 250+ senior executives, business leaders from across four key functions- personal and commercial lines strategists, product, claims and innovation; to enable all participants to shift gears from insurance to protection and become digital, customer-centric businesses. With focussed tracks for product and claims teams, over 20 carrier case studies and networking opportunities including a drinks reception, lunches and 1:1 meetings via our event app, Auto executives explore how innovation and technology are converging so that more efficient and customer-centric processes are actually reached. Auto Insurance USA is North America’s most dedicated, senior event for the entire Auto line, and the breeding ground that allows innovation plans to become reality. Bring your teams and make your 2020 and beyond extraordinary.
Graham Proud
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