Articles - Webinar on Meeting the Demands of Todays Customer

As we move through the 2020, customer expectations are evolving with rapid speed. With an influx of technologies and tactics that promise increased engagement and profits, the problem lies in knowing what truly works. How do we move past this? The solution lies in having the right strategy.



 Join John Hancock, Northwestern Mutual and Pacific Life in a live webinar “Flexibility, Empathy and Personalization: Meet the Demands of Today’s Customer”, June 30th, 10am EST

 Join Brooks Tingle, President and CEO, John Hancock Insurance, Christian Mitchell, EVP and Chief Customer Officer, Northwestern Mutual, Mary Bahna-Nolan, SVP, Head of Product Innovation and Strategy, Pacific Life and Mark Crow, Insurance Industry Executive, Microsoft as they talk through strategies on how to:

 • Communicate a true understanding of today’s consumer: Predict their needs before they arise, and act with speed in creating new personalized products that will put you ahead of the game
 • Engage with the technologies to achieve customer centricity: Utilize technology to upgrade the customer experience and the metrics with which to prove their success
 • Enjoy unmatched customer loyalty: Step up your communication using new and innovative customer engagement channels to open a continual dialogue of support for your consumers
 This webinar is being run in conjunction with Connected Insurance USA 2020, taking place November 17th–18th, at Marriot Marquis, Chicago. Welcoming over 1000 senior insurance executives, Connected Insurance USA is the Reuters Events’ flagship insurance conference world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at
 Hope you can join us!
 Florence Slattery
 Project Director | Reuters Events
 Telephone: +44 (0) 207 422 754
 Reuters Events is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK
 Reuters Events is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

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