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 Despite growing demand for digital insurance products and services across multiple lines of business, insurance carriers still face complex roadblocks to offering digital experiences that rival those of Amazon and Uber – from actually building those offerings, to driving adoption of digital by customers and internal stakeholders alike – and all in record time. |
How can carriers meet customers where they are before those customers start shopping elsewhere?
Don’t worry if you can’t watch live – everyone who registers will automatically receive the recordings straight to their inbox.
Join Caroline McKeon (Head of Digital and Customer Experience, GRM East, Liberty Mutual), Carl Aschinger (Product Lead, Claims and Policyholder Experience, Root Insurance), and Mihir Bhanushali (Associate Director of Sales, Whatfix) as they explore:
• Offer convenience at it’s peak: Discover how AI-driven digital experiences can deliver quick returns, through a major boost in customer satisfaction that will prevent those same customers from considering a new carrier
• Distribution but different: Learn how to balance between the new multi-channel experience without sacrificing the emotional connection that customers still crave from agents and brokers
• Win the digital wars with data: As digital adoption accelerates, use new customer data insights to build your own self-improving digital products that will unlock more accurate risk assessments, smoother customer experiences, and greater efficiency
Kindest Regards,
Josh
Joshua Lloyd-Braiden
Global Project Director Insurance Reuters Events Telephone: +44 (0)20 7375 7505 Joshua.lloyd-braiden@thomsonreuters.com Reuters Events is part of Reuters News & Media Ltd, 5 Canada Square, Canary Wharf, London, E14 5AQ. Registered in England and Wales: 2505735. |
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