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Sarah Myerscough is joined by Eleanor Brodie (LexisNexis Risk Solutions) and Joe Lettween (Fortegra), to discuss how AI, machine learning and data science are changing the nature of the insurance industry by reorienting how we collect, interact with and deploy data. They dismiss the notion that AI will soon cut humans out of the equation, or that a generally intelligent AI will emerge in the next few years. Conversely, Joe notes that AI, if implemented effectively, can support humans with forecasting and data analysis without diminishing team headcounts. Eleanor suggests that AI can be used to smoothen the customer journey significantly by assessing customer habits and introducing conversational chatbot assistants. |
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