During his 36 years in the sector, Robson has held appointments including head of Claims at BRIT, managing director of Syndicate 1884, president of the International Association of Claims Professionals (IACP), and chairmanships at the London market CAT Coordination Group and its Reinsurance Claims Practitioner Group. Robson will lead Willis Re’s Claims Broking team in London, and report to Chris Brook, Willis Re’s global chief operating officer.
Brook said: “We are thrilled that Steve will lead Willis Re’s ongoing effort to redefine our claims offering by bringing claims advocacy to the forefront of our business. Steve’s extensive experience as an inwards and outwards claims director for several prominent risk carriers, as well as the senior industry roles he has held in the (re)insurance market has given him a broad and invaluable perspective on claims, and a deep understanding of the depth of service and future positioning that Willis Re aims to deliver to our clients.”
Robson added: “I am excited to be joining Willis Re, which is actively leading the way in bringing a quick and efficient claims service to the forefront of its business. Willis Re really understands what a client-focused claims philosophy truly is, ensuring it is adapting with the pace of change of today’s market and importantly delivering on client’s requirements in this key area of risk management. That matches my own desire and as part of the Willis Re team, I look forward to leading the charge in making a positive difference for clients with the ultimate goal of driving a more proficient claims experience for insurance consumers around the world.”
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