Articles - Technology's Transformative Impact on Commercial Lines

Commercial lines carriers are naturally cautious about investing in trends that may come to nothing, but the risk of inaction is becoming as great as too much haste. As new entrants gain traction in the market, incumbents risk facing redundancy if they fail to make commercial insurance easier to deliver for carriers and brokers, and a more rational, useful experience for customers.

 By Dr Rachael Gore, Head of Digital Content, Intelligent Insurer
 Intelligent Insurer assembled leading figures in the US commercial lines market to examine current trends and future predictions for the impact of technology and innovation in commercial lines. Discover how AmWINS, Employers, Hippo, Marsh, Pie, and Gallagher are driving efficiencies, improving broker and customer experience, and transforming profitability with new digital tools.
 In this whitepaper, you’ll access in-depth insights from:
 • Stuart Rae, Senior Vice President, AmWINS Group
 • Tom Warden, Chief Data and Analytics Officer, Employers
 • JoAnne Artesani, Director of Commercial Lines, Hippo Insurance
 • Ruth Kochenderfer, Senior Vice President, Marsh
 • Dax Craig, Co-Founder and President, Pie Insurance
 • Jonathan Hendrickson, VP, Head of Insurtech Development, Gallagher

 Access your copy and discover:
 • How to port key learnings from personal lines, especially in relation to product design and customer experience, and what it takes to reverse-engineer and explore their applicability in the commercial ecosystem
 • Which technology use cases are most relevant for three core functional areas—underwriting, distribution, and operations—such as the faster triaging of business in underwriting, and improving the speed of returning quotes to clients
 • Tried and tested strategies to tackle the biggest hurdles to investment and implementation, including the cost of replacing technology, and getting employees to adapt to new systems and new ways of working.
 We hope you find the content valuable as you develop your commercial lines innovation strategy for the year ahead.
 For more information, please contact:
 Dr Rachael Gore
 Head of Digital Content
 Intelligent Insurer
 Direct: +44 203 301 8231
 Mobile: +44 7516 198883

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