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Insurance companies still struggle to unlock value from unstructured data, especially customer conversations. In this Swiss Re expert insight, Marco Spagnuolo, Head Conversational AI Solution, explains how AI-powered Conversation Intelligence transforms call centre audio into structured data. This allows insurers to increase operational productivity, improve customer experience, and strengthen risk management by identifying patterns, monitoring complaints, and detecting potential fraud. AI is already changing how insurers turn everyday interactions into actionable risk insights. |
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