Articles - Webinar on Delivering Empathy at Scale with Virtual Claims


Insurance Carriers need speed now. Customers want speed now. But fast, seamless claims is pointless when empathy is lacking. How do you strike the right balance between automation and the human touch?

  

 Join the free webinar 'Deliver Empathy at Scale' on February 13th at 11 am ET

 Join Mike Fiato (Chief Claims Officer, Liberty Mutual), Samantha Santiago (Head of Claims Strategy & Automation, Farmers), Lori Pon (Director of Claims Transformation and Claim Service Center, AAA), and Bill Brower (Vice President – Auto Claims, LexisNexis Risk Solutions) to discuss how to scale empathy through automation.
  
 Registrants to the webinar, sponsored by LexisNexis Risk Solutions, can expect to explore the following:
  
 • Give the customer more than they expect! Boost NPS whilst reducing cycle times by automating routine processes to offer a seamless customer experience that gives the customer the power of choice
  
 • Quick Wins with Quick Estimates: Integrate image analytics AI and automated documentation for increased accuracy and estimation speed to see reduced loss adjustment costs
  
 • Create a Superior Employee Experience: Reallocate your claims teams to focus on complex claims to maximize human efficiencies and provide true job satisfaction
  
 • Be There 24/7: Deploy AI and Chatbots to handle routine claims 24 hours a day to be there for customers at any time they need you
  
  
 (FYI, if you can't join live, I'll send you the recordings if you register).
  
 Hope you can join us!
  
 Kind Regards,
  
 Mariana
  
 Mariana Dumont | Head of US Operations
  
 Insurance Nexus by Reuters Events
 T: +44 (0) 207 422 4369
 E: mariana.dumont@insurancenexus.com

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