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Boosting the customer experience is the primary goal of the majority of claims departments. That’s what 91% of senior insurance executives believe, according to a new survey by Intelligent Insurer in association with Blue Prism. But how do your claims operations measure up? Find out in our newly released infographic. |
Intelligent Insurer’s Claims 2021 Survey Results: Critical Insights from Claims Professionals on Customer Centricity, Technology and Operational Efficiency
You’ll get the perspective of 300+ insurance executives on the impact of COVID-19 on claims, metrics to measure customer retention and emerging technologies which can help to drive operational efficiency. And with 60% of respondents being VP level or above (from reinsurers and insurers), you’ll get a senior-level perspective on the future of claims which simply isn’t available anywhere else.
Check out the infographic now to:
• Learn about the long-term strategic challenges for claims and how social inflation triggered by the pandemic had a direct impact on claims • Find out how to become truly customer-centric and make a positive impact on the overall customer retention of your business • Discover which emerging technologies have the biggest potential to transform claims and help in driving efficiencies
This infographic provides exclusive data directly from the mouths of claims professionals to help inform your own strategy in the months ahead and benchmark against the wider industry.
If you have any feedback, please contact:
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| CONTRACT (12 months): Underwriter | ||
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| Senior Manager | ||
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| Pricing Actuary - Longevity Swaps | ||
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| Deputy Head of Pricing | ||
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