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 In this race to improve both business efficiencies and customer experience, AI is the technology that is impacting insurance claims the most. But with so many opportunities and business case for AI and with limited budget and internal resources, where will carriers see the biggest impact for the business? |
Insurance Nexus is bringing together Don Jones (Head of Claims Operations, MassMutual), John Butkus (Director, Property Claims, COUNTRY Financial) and Michael Clifton (SVP, Insurance Global Strategy and Venture Leader, Cognizant) to give you the practical insights on how AI is transforming their organizations, including: • Turn Data Insights into Improved Customer Experience: AI-driven chatbots, computer vision and other AI applications are allowing customer to seamless share data with insurance questions. The question becomes how to leverage this vast amount of data to improve customer experience • Drive Exponential Business Efficiencies: From FNOL to claims leakage, identify quick wins to drastically reduce cycle times, eliminate human error, improve speed and ultimately make your customers smile • Use AI and Automation to Empower the Customer: create self-service claims options and straight through processing, rapidly reduce claims resolution time and make customers happy whilst saving time and money (FYI – if you can’t join live, I’ll send you the recordings if you register). Hope you can join us! Kind regards, Mariana
Mariana Dumont |
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